We stand by our high-quality products and your satisfaction is 100% guaranteed. Buying online can be a daunting task and we're committed to giving you a complete peace of mind.
If you change your mind about the items you have purchased from us, we will refund the purchase price (minus the shipping costs and 25% restocking fee) subject to the following conditions:
- The item is unworn, undamaged, unwashed and unused,
- The item returns to us in its original packaging,
- The item arrives back to us within 30 days of you receiving it.
All refund issues are processed through our Support Team which you can reach via our Contact Us page. Please include your order number so we know who to refund the money to. It is important to contact us ASAP as all returns require the inclusion of a slip containing your Return Authorization Number which is obtained from a member of our Support Team. We will also provide the address location to you where you can send your item(s) back. Please do not send your purchase back to the manufacturer.
If you request a refund, the purchase price excluding delivery charges and 25% restocking fee will be refunded to you using the original payment method. This will be processed within 5-7 business days once we have received back the item and are satisfied with the condition. Once your return is received and inspected, we will process your refund and you'll receive a notification email. A credit will automatically be applied to your original method of payment within a few business days. Please note that under no circumstances can we refund onto another credit/debit card for security reasons.
Please note that we cannot process refunds after 30 days of delivery, so please be sure to contact us ASAP. Each case is unique so if you have any concerns whatsoever with your order and wish to receive further information on any of the above please do not hesitate to contact us at firstname.lastname@example.org.
Please note that due to hygiene reasons, all underwear, socks, earrings, piercings, cremation necklaces, cremation bracelets, cremation keychains and some items made to order on demand are non-returnable, non-refundable and non-exchangeable unless there is a defect (FINAL SALE). If you have any concerns with the item you have ordered or wish to seek further information about an item you are considering ordering please contact us at email@example.com for more information. We also urge you to double-check the sizing charts before ordering to ensure that you have selected the best possible size for you.
LATE OR MISSING REFUNDS
You should expect to receive your refund within 2 - 3 weeks of shipping back the item, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your item (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
CLEARANCE & FINAL SALE ITEMS
Only regular priced or Sale items may be refunded. If an item has the *Clearance* or *Final Sale* disclaimer in the description it cannot be refunded unless it has been deemed to be defective.
If the unlikely event that your item has arrived to you defective or damaged, we will fix the problem right away. We are happy to resend an item for any defective product. In case you received a defective item, you have up to 15 days from the date of delivery to request an exchange for a new one. Please contact us at email@example.com if you'd like to request exchange and we'll be glad to help you out. Please allow our support team 48-72 hours to get back to you. In order to process this you will be also required to provide us with photos of the issue.
Each case is different and depending on the circumstances and the severity of the damage we may offer a replacement order/exchange or a full refund. This is down to the discretion of the Management Team.
Please also note that on occasion there may be slight color/shade disparity between the colors of our items on different platforms e.g. mobile/tablet due to tint and contrast difference and we aim to accurately demonstrate all of our products on our website as clearly as we can.
If you wish to exchange an item for a different size or color, you need to return the item(s) in their original condition for a refund and place a new order. There is a 33% restocking fee. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org for details on how to proceed with the same. Please note that we cannot process exchanges/replacements after 15 days of delivery.
RETURN/REFUND SHIPPING COSTS
All refunds and exchanges are processed for the full amount paid for the item ordered, however please note that the shipping costs are non-refundable.
Please also note that you are responsible for the shipping costs for returning or exchanging your item. We do not provide return labels at this time.
Please make sure to double check your address when you are entering your details on our contact information page. If you have entered the wrong address, moved or need to change a product size/style after your order has been shipped and you have received your shipping confirmation number, we will be unlikely to be able to accommodate you nor offer you a refund. Note that most orders ship on the same or next business day. Please contact us ASAP if you notice a mistake or error so we can contact the warehouse.
ORDERS MARKED AS DELIVERED BY POSTAL SERVICE
If an item is marked as successfully delivered by the postal service to the address provided upon ordering but has not successfully arrived to you, unfortunately we cannot issue a refund.
Please note that we aim to get all of our orders to our customers within the time window outlined on our Shipping Policy page.
Unfortunately from time to time delays can occur. While we appreciate that this can be frustrating we cannot cancel/refund orders that are traceable and still in transit. However on occasion items do get mislaid or held up a substantially long time and we are 100% committed to resolving this fully on a case by case basis.
Each case is different so you have any concerns whatsoever with your order/the tracking number assigned to your order and wish to receive further information on any of the above please do not hesitate to contact us at email@example.com.
WELCOME EMAIL COUPON USE
The welcome email coupon code is for use on one order only. Please note we cannot cancel your previous order so you may use a welcome coupon code. However, you may use it on an order made directly afterwards. As a thank you for shopping with us, we regularly email other coupon codes for you to enjoy on our site. You are free to use these coupon codes as much as you wish until they expire.
We are not responsible for local customs issues. All issues or problems associated with customs are the sole responsibility of the customer and Arcane Trinkets is not liable. Unfortunately, we cannot provide refunds on an order because it did not pass through customs or because a fee was levied by a local customs agency.